Your child(ren)'s school has your email and/or phone number in their records and they will initiate the setup process with you. They will send you an invitation email and/or text with a link to activate your ParentSquare account.  You can find examples of what the email and/or text message will look like on the ParentSquare Getting Started Page.

Visit ParentSquare online or download the mobile app from Apple or Google.

If you are both a parent and a staff member and are asked to merge accounts, please follow the prompts to combine them.

1. Open the invitation email or text message.
2. Click or tap the activation link.
3. Create a password and register your account.
4. Confirm your email address and/or phone number using the verification code.
5. Confirm your child or children listed in the account.
6. Select “Yes, This is Me” once your information is correct.
7. If prompted, merge parent and staff accounts.

1. Check your spam or junk folder.
2. Mark ParentSquare emails as “Not Spam” if needed.
3. Add [email protected] to your email contacts.
4. If the issue continues, contact ParentSquare support or your school.

• Parents and students: Contact your school office to update your contact information.
• Staff: Have your admin update your contact information through the district’s student information system.
• Contact information cannot be updated directly in ParentSquare.

If a child or school is missing from your account, your contact information may not match what is listed in the school system, or you may have more than one ParentSquare account.

Contact your school office to verify and update your contact information.

ParentSquare accounts are connected to the guardian information listed in the school’s student information system.

If another parent or guardian needs access, please contact your child’s school office to request an update.

1. Go to ParentSquare.
2. Click “Forgot Password” on the login page.
3. Enter your email address or phone number.
4. Follow the link sent to you to reset your password.

ParentSquare may automatically use the language settings on your device, but you can also change your language preference.

On a web browser:

1. Click your name in the top-right corner.
2. Select “My Account.”
3. Choose “Language Settings.”
4. Select your language and save.

On the mobile app:

1. Tap the menu icon.
2. Select “Account.”
3. Select “Preferences.”
4. Select “Language.”
5. Choose your preferred language.

If two people share one email address, only one person may be able to log in using that email. The other parent or guardian should use a different phone number or email address.

For emergency communication, each parent/guardian should have their own phone number or email address listed with the school.

You can adjust your notification settings to reduce the number of alerts you receive.

• Instant: Receive messages as they are sent.
• Digest: Receive messages together in one daily summary.
• Off: Turn off general notifications.

Emergency and urgent alerts may still be sent instantly, even if your notification settings are changed.

1. On the web, click “Messages” in the sidebar and select “New Message.”
2. On the app, tap the plus sign to start a new message.
3. Select your child’s teacher or begin typing the recipient’s name.
4. Send a private direct message.

If you are receiving messages by mistake, it may be because a phone number or email address was entered incorrectly in the school’s records.

Please contact the school so your contact information can be reviewed and removed if needed.